Issue:

After I click on the page to enter the BookFlix, my library card number does not work.

You must use your 14-digit Preston Library card number. This service is only open to Preston residents.

Issue:

After I click on the page to enter the BookFlix, I am not brought to the page to enter my library card number.

This is most likely a firewall issue. If you just want to get in quick, and don't want to change your configurations right now, disable your firewall software, such as Norton Internet Security or Zone Alarm. Then re-enable it once you are finished with the database.

For a more tailored solution, follow the directions below.

Access to databases from outside the library relies on a referring URL, in which one site accepts your card number and verifies you are registered, then passes that information on to a second site. If the second site doesn't get the information that you are approved, it won't let you in. How to correct this depends on the software you have on your computer.

Links to directions for some common firewalls are below.

Computer Associates EZ Firewall: Open EZ Firewall and click on Privacy. Click on Cookie Control, and then Custom. With the Cookies tab on top, look for 3rd Party Cookies, and unchick the box labeled "Remove private header information." Click Apply then OK.

McAfee Internet Security: By default, this does not allow third-party cookies and referring URL information. The location of these settings varies with different McAfee versions, but you want to allow third-party cookies and referring URLs. The setting for Referring URL is called  "referrer filter," "Search Cleaner," or "Prevent 'referer' information from being shared" in different versions. Set this to Allow referrer information to be shared.

Norton Internet Security or Norton Personal Firewall from 2003 and later. Open your Norton Protection Center, then go to Internet Security and turn off privacy control. For a narrower approach, follow the directions from Norton's site.

Zone Alarm Pro: In the privacy panel's cookie control make sure the following are NOT checked:

o"Block Persistent Cookies"

o"Block Third Party Cookies"

o"Remove private header information"

Other Firewall Software: Please consult your manual or IT staff for information on how to permit a referring URL.

This page was last updated: May 6, 2008